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HR SCHOOL         Client: 2 organizations in the MFI sector working on micro credit for women in the semi urban and rural parts of the country Audience: HR professionals with 0 to 5 years of total experience The Assignment: As part of this assignment, CoCoon invited HR teams from two client organizations to participate in the program. The key objective for one of the organizations was to enable their HR team to be geared up to and aligned with the Business to act as Strategic HR partners in order to meet the organization’s stiff growth plans. The other organization was keen to build fundamental HR knowledge and capability in the HR team (given that most of the team was either from Operations or non-HR backgrounds), to help them become more effective in their roles as HR professionals. HR School for MFIs has been designed as a multi-organization Program to enable cross-pollination of best practices and networking. The HR School Structure: The entire program consisted of 3 modules interspersed with pre-work, assignments, action learning events and evaluations, as described below: Key Aspects of the Program Module 1 Coverage(Month 1) Module 2 Coverage (Month 3) Module 3 Coverage (Month 6) Classroom Intervention HR’s role/mandate as a Business Partner Meeting and exceeding Customer expectations and customer service Organization Design and Structure Recruitment and Selection Induction Training and Development Performance Management Recognising performance – rewards and recognition Employee Exits Employee Engagement and Retention Building and Sustaining HR’s Value to the Business Action Learning Projects (Sample projects that the participants worked on) Project Selection was based on live / current issues / opportunities existing in the respective organizations Evaluation Tool to assess key attributes for hiring candidates Develop a new Campus Recruitment Approach Address and Control top 3 reasons for forced and unforced attrition in a certain region Work with the business to help create Development Action Plans for under performers Create and institutionalize an annual Business planning and Objective Setting process Identify and institutionalize process / approach to increase motivation and retention Pre-work prior to the module / Assignments post the module Exit interview & Attrition Data Analysis Performance Analysis of a business unit Business Case on Talent Development and Managing Performance Evaluation Written Test post the module Project Evaluation by CoCoon and Internal panel of business and HR Project Evaluation by CoCoon and Internal panel of business and HR Project Evaluation by CoCoon and Internal panel of business and HR Feedback / Reactions: "It helped me to change my mindset and approach to get the work done with internal customers " "This program was very useful as very important methods and concepts in HR were discussed, which are really helpful to me in my role"

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